Refund policy

Return & Refund Policy

At Refrigerix, customer satisfaction is our top priority.
We work hard to ensure every product meets your expectations. If you are not completely satisfied with your purchase, we offer a 14-day return policy from the date your order is delivered.

Our goal is to provide a smooth, reliable, and worry-free shopping experience.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

The return request must be submitted within 14 days of delivery.
The item must be unused, unopened, and in its original packaging.
All accessories, manuals, labels, and included items must be returned.
A valid order number or proof of purchase is required.
The item must not be a final-sale, clearance, or customized product unless it arrived damaged or defective.
Products must be securely packaged to avoid damage during return shipping.

Items that do not meet these conditions may not qualify for a full refund.

2. How to Start a Return

To initiate a return, please contact our customer support team with your order number and the reason for the return.

Contact Information

📧 Email: contact@refrigerix.shop
📞 Phone: +1 598-489-6235

Once your request is approved, we will provide:

Return instructions
Return shipping information
Assistance throughout the return process

Please follow all instructions carefully to ensure your return is processed successfully.

3. Refund Process

After receiving your returned item, our team will inspect the product.

If approved, your refund will be issued to your original payment method within 5 business days.

Refunds may include:

Full product purchase price
Standard shipping fees paid during checkout (when applicable)

Please note:

Expedited or express shipping charges are non-refundable.
Your bank or payment provider may require additional processing time before the refund appears in your account.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately.

We may request photos or videos of the item to help speed up the resolution process.

Depending on the situation, we will offer:

A replacement product
A full refund
Store credit if preferred

There will be no additional cost to you for approved cases.

5. Non-Returnable Items

The following items are generally not eligible for return:

Customized or special-order products
Clearance or final-sale items
Products damaged due to misuse, improper installation, or mishandling
Items returned after the 14-day return period
Products missing original packaging or accessories

6. Additional Information

Refunds will be processed using the original payment method and currency used during checkout.
We reserve the right to refuse returns that do not comply with this policy.
In some cases, partial refunds may apply depending on the returned product condition.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Refrigerix

6701 Corporate Dr
Blue Ash, Ohio 45242
United States